This Privacy Policy describes how Phoenix Plumbing Pros ("we," "us," or "our") collects, uses, and shares information about you when you visit or use our website at https://plumbingphoenixpros.com or contact us for plumbing services.
1. Information We Collect
We collect the following types of information:
- Contact information: Name, phone number, and email address when you submit a quote request or contact form.
- Service information: The type of plumbing service requested, your service address or general area, and any details you include about your issue.
- Usage data: Pages visited, time on site, referring URLs, browser type, device type, operating system, and IP address collected automatically through cookies and analytics tools.
- Communication records: Records of phone calls, texts, and emails exchanged between you and our team or service partners.
2. How We Use Your Information
We use the information we collect to:
- Respond to your service requests and provide quotes
- Connect you with a qualified plumbing provider in your area
- Contact you by phone, text, or email regarding your inquiry
- Schedule and confirm plumbing service appointments
- Send service reminders or follow-up communications related to your request
- Improve our website, services, and advertising
- Comply with legal obligations
3. How We Share Your Information
We may share your personal information with the following parties:
- Service partners: Licensed plumbers and technicians who fulfill your service request in your area. When you submit a quote request, your contact information and service details are shared with a plumbing partner so they can contact you and schedule service.
- Analytics and advertising providers: Third-party services including Google Analytics (GA4), Meta (Facebook) Pixel, and Google Ads that help us measure website performance and advertising effectiveness. These providers may collect anonymized usage data subject to their own privacy policies.
- Infrastructure providers: Cloudflare (hosting, CDN, and security), Telnyx (call routing and tracking), and other service providers who assist in operating our website and communications.
- Legal compliance: When required by law, subpoena, or to protect our rights and safety.
We do not sell your personal information to data brokers or unrelated third parties for their own marketing purposes.
4. Cookies and Tracking
Our website uses the following tracking technologies:
- Google Analytics (GA4): Collects anonymized usage data to help us understand how visitors interact with our site. You can opt out at tools.google.com/dlpage/gaoptout.
- Google Tag Manager (GTM): Manages analytics and marketing tags on our site.
- Meta (Facebook) Pixel: Tracks conversions from Facebook and Instagram ads and enables remarketing. You can manage your ad preferences at facebook.com/adpreferences.
- Google Ads: Tracks conversions from Google search and display ads.
You can control cookies through your browser settings. Disabling cookies may affect some website functionality.
5. Phone Calls
Phone calls to and from our business number may be recorded for quality assurance, training, and dispute resolution purposes. By calling our business number or requesting a callback, you consent to the recording of the call. Call recordings are retained for up to 12 months and then deleted.
6. Data Retention
- Contact and service information: Retained for up to 24 months from your last interaction, or longer if required by law.
- Call recordings: Retained for up to 12 months.
- Analytics data: Retained according to the default retention settings of each analytics provider (typically 14 months for GA4).
You may request deletion of your data at any time by contacting us.
7. Your Privacy Rights
Depending on your location, you may have the following rights regarding your personal information:
- Right to know what personal information we collect, use, and share
- Right to request deletion of your personal information
- Right to correct inaccurate personal information
- Right to opt out of the sale or sharing of personal information
- Right to non-discrimination for exercising your privacy rights
California residents (CCPA/CPRA): You have the right to request disclosure of the categories and specific pieces of personal information we have collected about you, the purposes for collection, and the categories of third parties with whom we share it. To submit a request, email us at info@plumbingphoenixpros.com.
Arizona residents: While Arizona does not have a comprehensive consumer data privacy law as of the effective date of this policy, we extend the same rights to all users. To exercise any data rights, email us at info@plumbingphoenixpros.com.
We will respond to verifiable requests within 45 days.
8. Third-Party Services
Our website relies on the following third-party services, each with their own privacy policies:
- Cloudflare: Website hosting, content delivery, and security (Cloudflare Privacy Policy)
- Google Analytics / Google Ads: Website analytics and advertising (Google Privacy Policy)
- Meta Platforms: Advertising and conversion tracking (Meta Privacy Policy)
- Telnyx: Phone call routing and tracking (Telnyx Privacy Policy)
9. Security
We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. All data transmitted through our website is encrypted using TLS/SSL. However, no method of internet transmission or electronic storage is 100% secure.
10. Children's Privacy
Our website and services are not directed to individuals under 16 years of age. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The updated policy will be posted on this page with a revised effective date. Your continued use of our website after changes are posted constitutes acceptance of the updated policy.
12. Contact
For privacy-related questions, data requests, or to exercise your rights, contact us at:
Phoenix Plumbing Pros
Email: info@plumbingphoenixpros.com
plumbingphoenixpros.com
Phoenix Metro, AZ